Privacy Policy

Last updated: 20 February 2026

About this privacy policy

The website www.navigatingreality.co.uk (the “Site”) is operated by Joanne Walmsley trading as Navigating Reality (“we”, “us”, “our”), a sole trader based in England.

We are committed to protecting your privacy and complying with our obligations under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

When you interact with us or use the Site, we act as the data controller of your personal data. This means we are responsible for deciding how your personal data is used.

This privacy policy explains:

what personal data we collect
why we collect it
how we use it
how long we keep it
your rights

Personal data means any information that identifies you directly or indirectly.

We may update this policy from time to time. The latest version will always appear on this page.

Contact information

If you have any questions about this policy or how your data is used, you can contact:

Joanne Walmsley
Email: support@navigatingreality.co.uk
Website: www.navigatingreality.co.uk
Correspondence Address: 3 The Walk, Hullbridge, Essex, SS5 6LW

What information we collect

Depending on how you interact with us, we may collect:

Your name
Email address
Billing address
Payment details (processed securely via third-party payment providers – we do not store full card details)
Information you provide when completing forms, purchasing tools, or contacting us
Information submitted within CHC preparation tools (where you choose to input personal care details)
Website usage data (such as IP address, browser type, pages visited) via cookies or analytics tools

We do not knowingly collect data from children.

How we use your personal data

We use your information to:

Provide access to CHC tools, guides and resources
Process payments
Respond to enquiries
Send newsletters or updates (where you have opted in)
Improve our website and resources
Comply with legal and accounting obligations

We do not sell your personal data.

Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

Contract – where processing is necessary to provide products or services you have purchased.

Consent – where you have opted in to receive newsletters or marketing communications. You can withdraw consent at any time.

Legal obligation – where we must retain records for tax or regulatory purposes.

Legitimate interests – to operate, improve and protect our website and services, provided this does not override your rights.

Sensitive information

Some of our tools relate to health and care needs. If you choose to input personal information about yourself or a family member, you are responsible for ensuring you have appropriate authority to do so.

Where health-related information (special category data under UK GDPR) is processed, this is done only with your explicit consent or where otherwise permitted under data protection law.

We strongly advise that you avoid including unnecessary identifying details.

How we share your data

We may share limited personal data with trusted third-party providers where necessary, including:

Website hosting providers
Payment processors
Email marketing platforms
Accountants or professional advisers

All third parties are required to process data securely and in accordance with Data Protection Law.

We may also share data if required by law.

We may use anonymised, aggregated data for analytical purposes.

Cookies

Our website uses cookies and similar technologies to improve user experience and to analyse website traffic.

Cookies are small text files stored on your device. We may use:

Essential cookies (required for website functionality)
Analytics cookies (to understand how visitors use the site)

Where required, we will request your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings.

Data retention

We keep personal data only as long as necessary:

Purchase records: typically, 6 years (for tax/accounting purposes)
Newsletter data: until you unsubscribe
Enquiries: up to 12 months unless further contact is required

After this period, data is securely deleted or anonymised.

International transfers

Some of our service providers may store or process personal data outside the United Kingdom. Where this occurs, appropriate safeguards are in place in accordance with UK data protection law.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure (in certain circumstances)
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, contact us at the email above.

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk